Edit in plain language
Tell Avery what should change. It shows the proposed plan, updates the graph, tests the result, and records the new version.
Ready-to-install agent · Customer service
Customer Support Agent.
Triages inbound requests, grounds answers in your approved knowledge, drafts replies, and escalates exceptions with full context.
60%faster first response
30–50%fewer routine tickets
24/7queue coverage
MayaCustomer Support Agent
ReadyLatest run · completed
Resolve the repetitive. Escalate what matters.
✓
Read the requestCapture
passed✓
Route the issueClassify
passed✓
Find the answerGround
passed✓
Check the riskGate
passed✓
Draft and logDeliver
readyRuns on your hardwareFull audit trail →
The work today
Too important for a loose prompt.
- Agents improvise answers when the knowledge base is incomplete.
- VIP, angry, and SLA-risk threads get buried in the queue.
- Support leaders cannot audit why an answer was drafted.
With Maya
A finished job, ready for review.
- Grounds every response in approved help content and policies.
- Routes sentiment, urgency, account tier, and exceptions deterministically.
- Keeps a human approval gate for refunds, commitments, and sensitive replies.
Compiled workflow
The job is already mapped.
01 · Capture
Read the request
Email, form, or helpdesk event
02 · Classify
Route the issue
Topic, urgency, sentiment, SLA
03 · Ground
Find the answer
Approved KB and policy sources only
04 · Gate
Check the risk
Escalate refunds and exceptions
05 · Deliver
Draft and log
Reply ready for review or auto-send
An app comes with the agent
No workflow graph required for the people who use it.
Maya includes a user-friendly web or mobile app built around the job: inputs, status, review queues, outputs, and approvals. Operators get a clean work surface while builders keep full access to the underlying agent.
Maya · team app
Work queueNew itemReviewsReportsAudit trail
Customer Support
Everything your team needs. None of the builder complexity.
12Ready
3Needs review
98%Passed
Latest completed work2 min ago
Policy-gated reviewAwaiting owner
Output packageReady to open
Never a black box
Review everything. Change anything.
The finished template is a product, but it is not locked. Your team can customize the workflow at the level that fits them.
Open any node
Inspect the live workflow graph, edit instructions, switch models, or open a code node in the built-in editor with validation and undo.
Replay every action
Inputs, steps, model choices, connections, approvals, code version, cost, and outputs are retained in a complete review trail.
Product demo
See a policy-gated agent in action
Watch Avery keep an agent inside the rules you set while preserving a clear approval trail.
See every Avery demo →Deploy in minutesInstall the job.
Install the job.
Keep the control.
Connect your support inbox, select approved knowledge sources, and choose which response types require review.
1
Download AveryThe self-contained desktop app runs on Mac, Windows, and Linux.
2
Install MayaOpen the template, preview sample data, and connect only what the job needs.
3
Load your rulesCustomize policy, approval thresholds, sources, and destinations in plain language.
4
Connect your stackUse built-in connections or let Avery forge a dynamic connector for software with a documented API.
5
Deploy anywhereRun locally, publish as an independent service, deploy to your server, or operate it through the shared on-prem NXR Service.
Maya is ready
Put resolve the repetitive. escalate what matters.
Download Avery, install the template, and tailor it to your business. Start with sample data before you connect a thing.